Les Giblin
This book was recommended to me by a friend in the insurance industry, touting it as their “go to” resource when training new hires as well as as a personal reminder of the things they should practice themselves. This book is a quick read, a mere 43 pages, but don’t use that to place value on the content.
Unlike many other popular books centered around developing interpersonal skills, this one skips the storytelling and gets right to the point. Personally, I see this book as more of a manual or “user guide” for interacting with humans. The book is grounded in principles of human psychology and one might conclude that the author was educated in the field. To the contrary, the author was a world class salesperson who compiled the secrets to his success 22 years after beginning his career.
No research cited, no studies to back his claims, no letters before or after his name (Dr, PHD, MS), just the skills he used and learned to have a successful career (and assumably… life).
Understanding people and human nature simply involves recognizing people for what they are; not what you think they are, nor what you want them to be. Les Giblin: Skill With People
That instant when you first establish eye contact before you say anything, and before you break silence - give people your sincere smile. Les Giblin: Skill With People
Enthusiasm is contagious. Only after you sell yourself, and not until, can you sell others. Les Giblin: Skill With People
Get into the habit of saying daily one kind thing to at least three different people. Les Giblin: Skill With People
If you can't agree with people, and many times you can't, then just don't disagree with them unless it is absolutely necessary. Les Giblin: Skill With People
A good listener always winds up far ahead of a good talker in people's affections. Les Giblin: Skill With People
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